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We are here to help!
Our frequently asked questions section is here to support you. We have covered common questions from order information, printing and framing, payment, and about us.
Order Information
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How does the download process work after purchase?
After completing your purchase, you’ll receive an email containing the download link for your files. Please allow a few minutes for the email to arrive. If you have any questions, feel free to reach out!
What ratios are available?
We provide various ratios to suit different display preferences (e.g., 1:1, 2:3, 3:4, 4:5, and 16:9).
Note:
- Images with multiple ratios may require a slight crop.
- Ratio 16:9 - Doesn't include artwork with vertical orientation
What formats are available?
Our digital art files in JPG format, are high-resolution and suitable for printing or displaying on screens.
Where is my order?
After successful payment, you’ll receive an email containing download links for your purchased artwork.
How can I cancel my order?
Unfortunately, we can not cancel orders due to the nature of digital products. Please choose carefully before making a purchase.
Do you accept returns?
Unfortunately, we do not accept returns due to the nature of digital products. Please choose carefully before making a purchase.
Do you offer any licensing terms for commercial use?
No, our digital artwork is exclusively licensed for personal use.
Can I share the downloaded art with others?
While we encourage sharing the joy of art, please note that our licenses are for personal use only. Commercial sharing or distribution is not allowed.
Printing & Framing
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Is there a limit to the number of times I can download my purchased artwork?
No, there’s no limit! Once you’ve bought an artwork, you can download it as many times as you need.
Can I print or display the digital art in different sizes?
Yes, you can print or display our digital art in various sizes. For landscape images with a 16:9 ratio, they are specifically optimized to fit Samsung TVs.
Does Corals&Stars offer printing and framing services?
At CORALS&STARS, we don’t handle printing and framing directly, our high-quality digital files allow you to personalize your space by creating prints at your convenience.
Are the digital files suitable for printing?
Yes! Our digital files are high-resolution and perfect for printing.
Payment
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What payment methods do you accept?
We accept the following payment methods:
- Mada
- Apple Pay
- Visa
- MasterCard
- American Express
Do you accept refund or store credit?
Unfortunately, we do not accept refunds or store credit due to the nature of digital products. Please choose carefully before making a purchase.
Can I use more than one promo code at a time?
We do not allow discount stacking at this time.
About Us
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What is Corals&Stars?
CORALS&STARS is an online platform specializing in digital art.
How do I contact customer support?
If you have any questions or need assistance, feel free to reach out via our contact form or email. We’re here to help!
Who creates the digital art at Corals&Stars?
Our talented team create all the digital art you see on our website. Each piece is carefully crafted to evoke a sense of wonder.
How can I purchase artwork from Corals&Stars?
To purchase our digital art, simply browse our collections and select the pieces you love. Add them to your cart and proceed to checkout. You’ll receive a download link to access your chosen artwork.
Do you offer customization options?
While our existing collections are ready to download, we also offer custom commissions. Contact us with your specific requirements, and we’ll create something unique just for you.