Return policy
Due to the nature of our products, which are digital files delivered electronically, all sales are final. We do not offer returns, refunds, or store credit for any purchases made through our platform. By purchasing from Corals and Stars, you agree to the terms outlined below:
1. Digital Product Delivery
- All products sold on Corals and Stars are digital files, which are delivered electronically to the email address provided during the purchase process.
- Delivery of the digital product is considered complete once the email containing the artwork is sent. If you have not received your digital artwork via email, please first check your spam or junk folder. If it is still not received, contact us immediately at hello@coralsandstars.com, and we will assist you.
2. Finality of Sales
- As all our products are digital and delivered instantly, we do not offer refunds, returns, or exchanges under any circumstances.
- All sales are final upon completion of the transaction.
3. Customer Responsibility
- It is the customer’s responsibility to ensure that the email address provided is correct and that your email account is capable of receiving our emails. Corals and Stars is not responsible for issues arising from incorrect email addresses or technical issues on the customer’s email provider's side.
- Before completing your purchase, please double-check all order details, including the artwork's description and specifications, as we do not allow changes after the transaction is completed.
4. Technical Requirements and Customer Obligations
- Customers must ensure that they have the proper software and hardware to download, access, and view the digital artwork. Corals and Stars is not responsible for technical issues related to the customer’s device, software compatibility, or internet connection.
- Once the digital artwork is delivered, the responsibility for securely storing and backing up the files rests with the customer. Corals and Stars is not liable for lost or deleted files after delivery.
5. Intellectual Property
- All artworks purchased are for personal use only and remain the intellectual property of Corals and Stars. You are not permitted to reproduce, resell, or commercially distribute any digital artwork obtained from our website.
- Violation of intellectual property rights may result in legal action in accordance with Saudi Arabian copyright laws.
6. Legal Compliance and Dispute Resolution
- In case of any disputes or issues regarding your purchase, we encourage you to contact us to seek an amicable resolution. Any unresolved disputes will be subject to the jurisdiction of the courts of Saudi Arabia, in accordance with local law.
7. Contact Information
For any inquiries, assistance, or issues regarding your purchase, please contact our customer support at hello@coralsandstars.com